FAQs

MUDDLARKS: waterproof childrens clothing, kids waterproof clothes, childrens waterproof clothing, waterproof kids clothes, mudlarks

waterproof childrens clothing, kids waterproof clothes, childrens waterproof clothing, waterproof kids clothes, mudlarks, muddlarks


What is your query regarding?

Will muddlarks® really keep my child dry?
How do I make a purchase?
How much is postage?
When will I receive my order?
How do I know if my order has been placed successfully?
How do I know which size to buy?
If the item I purchase doesn’t fit, can I return it?
How do I clean my muddlarks®?
Can muddlarks® be worn in the snow?
Is there a discount for bulk orders?


Will muddlarks® really keep my child dry?

Our muddlarks® range is waterproof to 10,000mm+. Made from a durable Nylon fabric it has a fine breathable Polyurethane (PU) coating on the inside which prevents water penetrating the fabric. The fabric has also been Teflon® proofed on the outside of the garment which helps resist staining and acts as a Durable Water Repellent (DWR). This ensures that the water droplets ‘bead’ and run off the surface of the garment before getting a chance to soak in. Our fabric has been independently tested to insure top performance.
Please refer to the Product info & care page for instruction on how to properly care for your muddlarks® garment and maintain the waterproof properties to enjoy the maximum performance.


How do I make a purchase?

Making a purchase with muddlarks® could not be easier. Just browse through our muddlarks® range, and choose the colour and size of any items that you wish to buy and click on ‘add to cart‘. This puts the item into your shopping cart. After you have finished your selection, simply pay safely and securely online using PayPal. Visa and MasterCard payments are also accepted via the PayPal gateway without needing to create a PayPal account.


How much is postage?

Our standard delivery is $9.95 flat rate Australia wide. For extra fast delivery, Express Post is also available at the checkout. Please note the Express Post option does not speed up dispatch times.
International orders to New Zealand are also welcome, but please note that all prices are in AUS dollars. If you are placing an order from outside Australia, please select the International postage option at the checkout. Please refer to the ‘Postage & Payment’ page for further information.


When will I receive my order?

All orders are dispatched via Australia Post with a tracking number within 2 working days, and will generally arrive within 2–7 working days from dispatch, depending on location. Express Post takes approximately 1–3 working days from dispatch, depending on location.


How do I know if my order has been placed successfully?

All successful order transactions will receive an order confirmation email shortly after the order has been placed. If you have not received your order confirmation email within an hour, please check your spam/junk folder. Some email services may interpret our emails as spam and place it into your spam/junk folder. If you do find your confirmation email in your spam folder, ensure you mark the email as “not spam” and consider adding info@muddlarks.com.au to your white-list or address book to prevent this issue in the future.


How do I know which size to buy?

The muddlarks® range is a generous cut, for freedom of movement. We have already allowed for warm clothes to be worn underneath. Please note the Fleece lined garments will have less room for extra layers. We usually recommend you order the size for your child’s age. If in doubt, please refer to the size guide page.


If the item I purchase doesn’t fit, can I return it?

You are welcome to return your muddlarks® within 14 days of receipt of purchase. All returns must be in original unused condition with tags intact. To make an exchange, simply place a new order and return the item/s you don’t want for a refund. Please contact us for the muddlarks® returns address. For more information please refer to the Terms & conditions page.


Are muddlarks® easy to clean?

For all products a shake and/or wipe with a damp cloth will usually be enough to clean the garment, followed by hanging them until dry. Do ensure that the clothes are aired between uses to prevent mildew from developing. In order to get the longest life out of your purchase please carefully follow our recommended care instructions available on all muddlarks® garments. Please refer to the Product Info & Care page for more information on how to properly care for your muddlarks® garment.


Can muddlarks® be worn in the snow?

muddlarks® have not been designed for the snow, however many of our customers have used their muddlarks® in the snow and we have had great feedback. We recommend that you purchase our Fleece lined option and that extra warm clothing also be worn underneath if you wish to use your muddlarks® in snow conditions.


Is there a discount for bulk orders?

We offer a bulk discount to organisations such as early learning centres and schools. Please contact us for more information.